A few answers before you go.

I offer personal travel advice for Mauritius, Rodrigues and selected areas of Thailand (currently Bangkok, Krabi, Chiang Mai, Chiang Rai and Pattaya), including accommodation, getting around, activity ideas, airport guidance, scam awareness and useful essentials. The advice helps you make your own travel decisions and bookings.

It is a short written conversation through the website where you can meet your travel adviser, explain what you are looking for and understand how the service works. It is an introduction to the service, rather than a full planning session.

Yes. You can communicate with me in English or French. The website is currently in English.

Enter the six-digit code sent to the email address you used for your booking. The code expires after 10 minutes. If it does not arrive, check Spam or Junk and use the resend option when it becomes available. Use the newest code and keep it private.

Your booking is confirmed when the website has verified the payment and confirmed your selected time. Approving a payment in the PayPal window alone is not a booking confirmation. Check the payment and appointment statuses shown on your booking page. If a verified payment needs a new time, follow the instructions there without paying again.

Your booking page shows your scheduled start and end in Mauritius time. Replies are provided during the service’s opening hours, from 7 am to 7 pm Mauritius time. Quick Guidance and Travel Guidance count support hours only within opening hours and pause overnight; Travel Companion ends at the same time five days after it starts. Paying, opening WhatsApp or sending an early message does not start the booked period early. Sending your first message late does not move the end time. See the advice packages.

Once your payment is verified and your booking is confirmed, an Open WhatsApp button appears on your booking page while the booking remains eligible; your confirmation email includes the same button. It opens a prepared message with your booking details. Check the message and press Send yourself. If you open it before your start time, support still follows your booked schedule.

No. Paid advice is provided through written WhatsApp messages. The free introduction takes place through the website’s chat.

Yes. One person acts as the contact for the travelling group and shares its questions, preferences and practical needs. Planning inclusions and group-size limits depend on the package.

You can make one voluntary change to a confirmed paid booking, subject to availability, at least one hour before its scheduled start. Use the change option on your booking page. Your payment moves to the new time; a change doesn’t issue a refund, and after a voluntary change an ordinary change-of-mind refund no longer applies.

Use the cancellation option on your booking page at least one hour before the scheduled start (exactly one hour counts). If the booking is unused and you haven’t already moved it, you can choose a refund of the amount paid less the PayPal fee that PayPal doesn’t return on refunds, or your one change of time instead. Sending a request doesn’t cancel anything by itself: your adviser reviews it and you’ll see the outcome on your booking page and by email. Refunds are made through PayPal, and we can’t say exactly when the money reaches your account. Less than one hour before the start, or once support or requested planning has begun, there’s no refund for a change of mind, and not attending doesn’t by itself give a refund. If you need help accessing your booking, contact me by email.

Use “Report a problem” on your booking page (also available after a change of time). I’ll offer replacement support or a refund for what wasn’t provided; if nothing was provided, the refund is the full amount with no fee deducted. These booking rules don’t take away any rights you have under the law or your right to complain.